Refund policy

Return and Refund Policy

At The Whipped Bliss Co., we want you to feel confident about your purchase. For return requests or order concerns, email denisek0603@outlook.com with your order number.

Returns

You may request a return within 14 days of receiving your order. To qualify for a change-of-mind return, the product must be unopened, unused, and in its original packaging with any original seal intact. Proof of purchase is required.

For hygiene reasons, we do not accept change-of-mind returns of opened or used body-care products. This does not limit any rights you have under applicable law for defective, damaged, or incorrect goods.

How to request a return

Contact us before sending anything back. If your return is approved, we will provide the return address and instructions. Do not send products to an address listed elsewhere without confirmation. Customers are responsible for return shipping costs on approved change-of-mind returns. For damaged, defective, or incorrect items, contact us first so we can arrange an appropriate resolution.

Damaged, incorrect, or melted products

Please inspect your order on arrival and contact us promptly if an item is damaged, defective, leaking, or incorrect. Include your order number and photos of the product and packaging where possible. We will review the issue and arrange an appropriate replacement or refund.

Body butter can soften or melt in warm weather, which may alter its whipped texture or appearance. If this happens during delivery, contact us so we can assess the condition of your product and help resolve your concern.

Refunds

We will notify you after reviewing your return or order issue. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Exchanges

Contact us if you would like to exchange an eligible unopened product. We will confirm availability and any applicable shipping charges before you proceed.

Cancellations

Contact us as soon as possible to request an order cancellation. We will do our best to help, but cancellation is not guaranteed once processing or shipment has begun.